Terms of Service

1. About Essential Goods Co.

The terms “we,” “us,” and “our” refer to Essential Goods Co. We operate this online store to provide customers with curated everyday products, home essentials, pet products, lifestyle goods, and related items.

Our store is powered by Shopify, which helps us provide our website, checkout, payment processing, and other ecommerce services.

2. Eligibility

By using our website, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this website on devices you own or manage.

3. Customer Information

When placing an order, you may be asked to provide information such as your name, email address, phone number, billing address, shipping address, and payment information.

You agree that all information you provide is accurate, complete, and current. We are not responsible for delays, failed deliveries, or order issues caused by incorrect customer information.

4. Products and Product Information

We work to display product details, images, colors, sizing, descriptions, and pricing as accurately as possible. However, product colors, appearance, packaging, or details may vary slightly due to screen settings, supplier updates, photography, or manufacturing differences.

We reserve the right to update, change, or discontinue products at any time without notice.

5. Orders

When you place an order, you are making an offer to purchase the items in your cart. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, pricing errors, product availability, or shipping restrictions.

Once an order is placed, we may be unable to cancel or modify it if processing has already begun.

6. Pricing and Payments

All prices are listed in U.S. dollars unless otherwise stated. Prices, promotions, discounts, and availability may change without notice.

You agree to provide valid and authorized payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping and Delivery

Shipping times are estimates and are not guaranteed. Delivery may be affected by carrier delays, supplier processing, weather, customs, holidays, incorrect addresses, or events outside our control.

Once an order has been transferred to the shipping carrier, we are not responsible for carrier delays, lost packages, or delivery issues caused by incorrect shipping information.

8. Returns and Refunds

Returns and refunds are handled according to our Return Policy. Please review our Return Policy for details about eligible returns, non-returnable items, refund timing, and how to start a return.

To contact us about a return, email us at essentialgoodscosupport@gmail.com.

9. Personal Use Only

Products purchased from Essential Goods Co. are intended for personal or household use. You may not purchase products from our store for unauthorized resale, export, or commercial distribution without our written permission.

10. Third-Party Services and Links

Our website may include third-party tools, apps, links, payment providers, shipping services, or embedded features. We are not responsible for third-party websites, products, services, content, policies, or practices.

If you choose to use third-party services or visit third-party links, you do so at your own risk.

11. Shopify

Our store is powered by Shopify. However, purchases made through our website are made directly with Essential Goods Co. Shopify is not responsible for any sale, product, shipping issue, injury, loss, or claim related to your purchase from our store.

12. Intellectual Property

All content on our website, including logos, text, images, graphics, product descriptions, designs, videos, and layout elements, is owned by Essential Goods Co. or our licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or use our content without written permission.

13. Reviews, Feedback, and Submissions

If you submit reviews, feedback, photos, suggestions, or other content to us, you give Essential Goods Co. permission to use, display, reproduce, edit, and share that content for business, marketing, and website purposes.

You are responsible for making sure anything you submit is truthful, lawful, and does not violate another person’s rights.

14. Errors and Inaccuracies

Sometimes our website may contain errors, including pricing mistakes, product description errors, availability issues, shipping estimates, or promotional inaccuracies.

We reserve the right to correct errors, update information, cancel orders, or change details at any time, including after an order has been submitted.

15. Prohibited Uses

You agree not to use our website or services for any unlawful, abusive, fraudulent, harmful, or unauthorized purpose.

You may not:

• Violate any laws or regulations
• Submit false or misleading information
• Attempt to hack, damage, or interfere with our website
• Upload viruses, malware, or harmful code
• Scrape, copy, or exploit our website content
• Harass, abuse, or harm another person
• Impersonate another person or business
• Use our website for spam, phishing, or fraudulent activity

We reserve the right to restrict or terminate access if we believe these Terms have been violated.

16. Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis. We do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

To the fullest extent allowed by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

17. Limitation of Liability

To the fullest extent allowed by law, Essential Goods Co. and our partners, service providers, employees, affiliates, and licensors will not be liable for any direct, indirect, incidental, special, punitive, or consequential damages related to your use of our website, services, or products.

This includes, but is not limited to, lost profits, lost savings, lost data, replacement costs, delays, errors, or damages connected to products purchased through our website.

18. Indemnification

You agree to defend, indemnify, and hold harmless Essential Goods Co., Shopify, and our affiliates, employees, partners, contractors, and service providers from any claims, losses, damages, liabilities, or expenses arising from your violation of these Terms, your misuse of our website, or your violation of any law or third-party rights.

19. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or used our website in a harmful, unlawful, or abusive way.

20. Governing Law

These Terms of Service are governed by the laws of the jurisdiction where Essential Goods Co. is operated, without regard to conflict of law rules.

21. Changes to These Terms

We may update or change these Terms of Service at any time by posting the updated version on this page. Your continued use of our website after changes are posted means you accept the updated Terms.