Return Policy
Returns accepted in the United States within 30 days of delivery.
Our Return Promise
At EssentialGoodsCo, we want every order to arrive in the condition you expected. If your item is defective, damaged, incorrect, or simply not the right fit, you may request a return within 30 days of delivery.
We accept returns for both defective and non-defective products, as long as the item meets the return conditions listed below.
Return Window
Customers have 30 days from the delivery date to request a return.
Return requests made after 30 days may not be accepted.
Eligible Product Condition
Returned items must be in new condition. Items should be unused, clean, and returned with any original packaging, accessories, manuals, or parts included when possible.
- Items must be returned in new condition.
- Items should not show signs of use, wear, damage, or alteration.
- All included parts and accessories should be returned with the product.
Return Method
Returns are accepted by mail. Once your return request is approved, we will provide return instructions and a return label.
Return labels are provided as download and print labels.
Return Fees
EssentialGoodsCo does not charge a restocking fee.
- Return label: Free
- Restocking fee: No cost
- Return method: By mail
Refund Processing Time
Once your return is received and inspected, your refund will be processed within 10 days.
Refunds are issued back to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.
Exchanges
Exchanges are not accepted at this time.
If you need a different item, size, color, or product, please return the original item and place a new order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and help make it right.
To speed up the process, please include your order number and clear photos of the item, packaging, and issue.
Return Policy Summary
| Policy Item | EssentialGoodsCo Return Policy |
|---|---|
| Country | United States |
| Returns | Accepted for defective and non-defective products |
| Return Window | 30 days from delivery |
| Product Condition | New only |
| Return Method | By mail |
| Return Label | Download and print, free |
| Restocking Fee | No cost |
| Refund Processing Time | 10 days after return is received and inspected |
| Exchanges | Not accepted |
How to Start a Return
To request a return, please contact EssentialGoodsCo customer support with your order number, the item you would like to return, and the reason for the return.
Once your request is reviewed, we will provide the next steps and return label instructions if your return is approved.